Printer not listed

Linux distribution specific questions
Post Reply
felipejane
Posts: 2
Joined: Fri Mar 08, 2019 8:59 pm

Printer not listed

Post by felipejane » Fri Mar 08, 2019 9:11 pm

I purchased TurboPrint upgrade (for a second year, with a new printer) in mid-February. I thought I followed the instructions for downloading and installing all required files. When I open TurboPrint Control to set up my new printer and click the + button, the correct printer name is displayed in the Choose Port field, but when I then go on to select the driver, my printer model is not listed, and the list of available models is very short. I suspect that something about my installation of the TP Control application as wrong, but I haven't been able to figure out what.

Conditions:
OS = Linux Mint 19.1 Tessa
PC = Dell XPS 15 9570
Printer - Brother MFC-J491DW / MFC J497DW

What do I need to do to see the full list of printer models?

Philip Jones

zedonet
Site Admin
Posts: 1874
Joined: Fri Oct 06, 2006 8:02 am

Re: Printer not listed

Post by zedonet » Tue Mar 19, 2019 9:58 am

Hello,

the list of TurboPrint drivers for Brother printers is not very long, so this may already be the full ist.

Unfortunately TurboPrint does not support the printer model Brother MFC-J491DW - the problem is that we can't get technical information from Brother for their inkjet printers and multifunction devices.

Post Reply