HP Officejet Pro 8600 get stuck on 2nd side

Questions on certain printers and applications
Post Reply
le_avion
Posts: 7
Joined: Fri Aug 12, 2016 1:21 am

HP Officejet Pro 8600 get stuck on 2nd side

Post by le_avion » Fri Aug 12, 2016 1:34 am

I have a web page I am trying to print using TP and an HP OfficeJet Pro 8600 (using the HP OfficeJet Pro 8000 driver as suggested by product support). The page is here:

http://www.kingarthurflour.com/recipes/ ... 00&radio=3

What happens is the printer prints the first side of the page then when it tries to print the second side it gets stuck in processing for few minutes then display print cancelled and the only way to get out of it is to power down the printer.

When I print the same using the regular cups driver for this printer it works fine so there is clearly something that the TP diver is doing that causes this problem to the printer.

TurboPrint Pro Family 2.40-1

zedonet
Site Admin
Posts: 1777
Joined: Fri Oct 06, 2006 8:02 am

Re: HP Officejet Pro 8600 get stuck on 2nd side

Post by zedonet » Fri Aug 12, 2016 9:43 am

Hello,

is there a "paper jam" (you have to remove the paper manually) or is the paper regularely ejected?
Is it ejected when you power down the printer or before / when you power on the printer again?

Please post the log file /var/log/turboprint/print.log after a stuck duplex print.

le_avion
Posts: 7
Joined: Fri Aug 12, 2016 1:21 am

Re: HP Officejet Pro 8600 get stuck on 2nd side

Post by le_avion » Fri Aug 12, 2016 1:43 pm

No, there is no paper jam. The printer just never prints the other side. Eventually it spits the page out and gets into the "printing cancelled" message on the LCD display and never get out of it. This happens before I have to power it off, it does it on its own.

I will post the log file once I get home tonight.

le_avion
Posts: 7
Joined: Fri Aug 12, 2016 1:21 am

Re: HP Officejet Pro 8600 get stuck on 2nd side

Post by le_avion » Sun Aug 14, 2016 12:34 am

Here is the log of the stuck print job but before something else I found. As you can see from this log the printer was configured for A4 while the printer has a US Letter paper loaded so I thought this might be the problem. It was not. I changed the printer configuration to US-Letter and it got even worse. If this log shows 26 lines like this "INFO: BACKCHANNEL DATA RECEIVED 26 len=-1 errno=11", the Us-Letter version so far is showing more than 400 lines like this and is still continues spitting them out.


Here is the actual log:

Code: Select all

#######################################################
NEW PRINT JOB Sat Aug 13 19:15:51 CDT 2016 (pstoturboprint 2.30-1)
job-id 232
user avi
title Pane Bianco: King Arthur Flour
copies 1
options PageSize=A4 Collate ColorModel=RGB Duplex=DuplexNoTumble job-uuid=urn:uuid:63bd13f3-e929-39a4-4274-56184f749b52 job-originating-host-name=localhost time-at-creation=1471133727 time-at-processing=1471133751
file 
ppdfile /etc/cups/ppd/OfficeJetPro8600-TurboPrint.ppd
queue OfficeJetPro8600-TurboPrint
process info: uid=7(lp) gid=7(lp) groups=7(lp)
test directory access:
drwxr-xr-x 2 root root 28672 Aug 10 19:16 /usr/share/turboprint/printers
        linux-vdso.so.1 =>  (0x00007fffa08a6000)
        libm.so.6 => /lib/x86_64-linux-gnu/libm.so.6 (0x00007fe775b57000)
        libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007fe775792000)
        /lib64/ld-linux-x86-64.so.2 (0x00007fe775e5d000)
device for OfficeJetPro8600-TurboPrint: dnssd://Officejet%20Pro%208600%20%5B8D8E4E%5D._ipp._tcp.local/
/usr/bin/tpprint -v2 -l/var/log/turboprint/print.log '--username=avi' '--ppdfile=/etc/cups/ppd/OfficeJetPro8600-TurboPrint.ppd' --psfeatures  '---PageSize=A4' '---Collate' '---ColorModel=RGB' '---Duplex=DuplexNoTumble' '---job-uuid=urn:uuid:63bd13f3-e929-39a4-4274-56184f749b52' '---job-originating-host-name=localhost' '---time-at-creation=1471133727' '---time-at-processing=1471133751' /tmp/pstoturboprint27389.chunk /tmp/pstoturboprint27389.var
Searching PPD file and postscript header for options...
ERROR:
set_feature: no value given
page size A4 overwritten by ---media=A4
duplex overwritten by ---Duplex=DuplexNoTumble
check_flag_file: opening /var/spool/turboprint/avi/prv/OfficeJetPro8600-TurboPrint
check_flag_file: opening /var/spool/turboprint/avi/sml/OfficeJetPro8600-TurboPrint
tpprint: at end of main result=0
----------- Start of var file -----------
PDFFILE=1
GSPPDFOUND=1
GSCOLORMODE=2
GSCOLORBITS=8
GSXDPI=600
GSYDPI=600
GSWIDTH=4960
GSHEIGHT=7015
TPWIDTH=8268
TPHEIGHT=11693
TPXOFFSET=0
TPYOFFSET=0
DUPLEXMEDIA=A4
DUPLEX=0
PREVIEW=0
NOPRINT=0
BORDERLESS=0
PVXDPI=87
PVYDPI=87
PVWIDTH=719
PVHEIGHT=1017
----------- End of var file -----------
tpstdin --parsedsc result=0
GSRESULT=GPL Ghostscript Zedo2 9.05 (2012-02-08) GSVERSION=Zedo GSZEDODEVICE=1
GSCOMMANDLINE=gszedo -sDEVICE=zedo -dZCopies=1 -dZBits=24 -sZPixSize=4960x7015 -r600x600 -dSAFER -dNOPAUSE -dBATCH
TPCOMMANDLINE=/usr/bin/tpprint -a0 -e1 -s8268x11693 -p0x0 -v2 -l/var/log/turboprint/print.log  '---PageSize=A4' '---Collate' '---ColorModel=RGB' '---Duplex=DuplexNoTumble' '---job-uuid=urn:uuid:63bd13f3-e929-39a4-4274-56184f749b52' '---job-originating-host-name=localhost' '---time-at-creation=1471133727' '---time-at-processing=1471133751' '--ppdfile=/etc/cups/ppd/OfficeJetPro8600-TurboPrint.ppd' --psheader=/tmp/pstoturboprint27389.chunk --jobid=232 '--username=avi' '--title=Pane Bianco: King Arthur Flour' 
COMPLETEPIPE=/usr/lib/turboprint/tpstdin --paste /tmp/pstoturboprint27389.chunk | gszedo -sDEVICE=zedo -dZCopies=1 -dZBits=24 -sZPixSize=4960x7015 -r600x600 -dSAFER -dNOPAUSE -dBATCH  -sOutputFile=/tmp/pstoturboprint27389.fifo - >> /var/log/turboprint/print.log
PREVIEWPIPE=
----------- Start of print job -----------
backchannel_fd=5
starting child process
tpprint 2.40-1 x64 (26-MAY-2016) - TurboPrint printer driver
Copyright (C)ZEDOnet GmbH, Irsee, Germany. All rights reserved.
13-Aug-2016 19:15
PPD file: /etc/cups/ppd/OfficeJetPro8600-TurboPrint.ppd
header file: /tmp/pstoturboprint27389.chunk
Searching PPD file and postscript header for options...
GPL Ghostscript Zedo2 9.05 (2012-02-08)
Copyright (C) 2010 Artifex Software, Inc.  All rights reserved.
This software comes with NO WARRANTY: see the file PUBLIC for details.
ERROR:
set_feature: no value given
page size A4 overwritten by ---media=A4
duplex overwritten by ---Duplex=DuplexNoTumble
interpret_ps: no output file specified
::set_info_paths: setting preview file to /var/spool/turboprint/avi/zmf/232.zmf
Processing pages 1 through 2.
Page 1
# CountGray=1 CountRGB=4 CountCMYK=0 DocWidth=596 DocHeight=843 AutoRotate=0 DocCopies=1Filetype=PBM Plusbits_per_pixel=32 bytes_per_line=19840  width=4960 height=7015
RGB mode 8bit
Printer=HP_OfficeJetPro8000; Module=HP; Id=DJ5550
printable_width=8018 max_printable_width=15000

Colormode=2; Cartridge=0=Automatic; Quality=2=Medium; Paper=0=Plain paper
Pagesize=4=A4; Paper Input=0=Auto Select; Paper Output=0=Front
Duplex=1=On (portrait); Copies=1; Mirror=0; Dithering=0; Flip=0
Page x=4810 y=6916; AppDpi x=600 y=600; DitDpi x=600 y=600; 
PrnDpi x=600 y=600; Overlay=0

table; linmode=gamma
table::build_gamma_table: i=0 color=5 gamma=100 max=100 saturation=100
gamma 100 max 100 saturation 100 for channel 0
correction=32767
table::build_gamma_table: i=1 color=6 gamma=100 max=100 saturation=100
gamma 100 max 100 saturation 100 for channel 1
correction=32767
table::build_gamma_table: i=2 color=7 gamma=100 max=100 saturation=100
gamma 100 max 100 saturation 100 for channel 2
correction=32767
cmm::generate_memory_profile: multi3c_k_grey=3 lin_mode set to density
shadow: 0 => adjust 100 min 50/10 max 50; grey: a=0 b=0; colorspace=APPLE; cmykspace=0; intent=perceptual; daylight = 6500K
matchtable->numchannels=3
cmm::generate_memory_profile: multi3c_mode=TRUE
multi_profile_switch=150 multi_c2_switch=100 multi_m2_switch=100
black   l=00 a+00 b+00 => l=000 a+000 b+000: K00 C99 M99 Y99 c00 m00 k00 g00 h00
black94 l=06 a+00 b+00 => l=061 a+000 b+000: K00 C95 M95 Y95 c00 m00 k00 g00 h00
black87 l=17 a+00 b+00 => l=173 a+000 b+000: K00 C88 M88 Y88 c00 m00 k00 g00 h00
black75 l=34 a+00 b+00 => l=345 a+000 b+000: K00 C75 M75 Y75 c00 m00 k00 g00 h00
black62 l=48 a+00 b+00 => l=484 a+000 b+000: K00 C61 M61 Y61 c00 m00 k00 g00 h00
black50 l=60 a+00 b+00 => l=605 a+000 b+000: K00 C49 M49 Y49 c00 m00 k00 g00 h00
black37 l=71 a+00 b+00 => l=715 a+000 b+000: K00 C36 M36 Y36 c00 m00 k00 g00 h00
black25 l=82 a+00 b+00 => l=816 a+000 b+000: K00 C24 M24 Y23 c00 m00 k00 g00 h00
black12 l=91 a+00 b+00 => l=911 a+000 b+000: K00 C11 M11 Y11 c00 m00 k00 g00 h00
white   l=99 a+00 b+00 => l=999 a+000 b+000: K00 C00 M00 Y00 c00 m00 k00 g00 h00
cyan    l=89 a-54 b-17 => l=891 a-546 b-171: K00 C99 M01 Y00 c00 m00 k00 g00 h00
magenta l=64 a+87 b-52 => l=639 a+879 b-525: K00 C00 M83 Y01 c00 m00 k00 g00 h00
yellow  l=97 a-14 b+86 => l=971 a-148 b+865: K00 C00 M00 Y85 c00 m00 k00 g00 h00
red     l=58 a+77 b+70 => l=576 a+779 b+704: K00 C00 M88 Y99 c00 m00 k00 g00 h00
green   l=86 a-84 b+72 => l=856 a-849 b+720: K00 C99 M01 Y86 c00 m00 k00 g00 h00
blue    l=32 a+60 b-105 => l=350 a+506 b-1008: K00 C93 M91 Y01 c00 m00 k00 g00 h00
hp::setup_printer_info: number of channels=3
hp::setup_printer_info: RGB mode=1
hp::setup_printer_info: black_levels=2, color_levels=2 black_planes=0, color_planes=1
hp::setup_printer_info: components=1 unit=600 mediadest=0
hp::setup_printer_info: black_dpi=600x600, color_dpi=600x600
hp::setup_printer_info: source=7 size=26 quality=0 medium=0
ALLOCATING MODE2
Colormatch file=CLJ; Curves=600dpi; Table=plain_paper
Report at end of pdrive_class::begin_page
Total memory usage=1121267
PREVIEW y_offset=24 org_height=7016 src_scanline=23 preview_scanline=2
calculate_dim: print left=0 top=0 width=4810 height=6916
calculate_dim: section left=75 top=24 width=4810 height=6916
check_add_logo returned 0
Printed section of picture:
  left=75 top=24 width=4810 height=6916 
Printer: resolution x_dpi=600 y_dpi=600 color_mode=2
Page - printable area in printer pixels:
  left=75 top=24 width=4810 height=6916
Print size in printer pixels, relative to printable area:
  left=0 top=0 width=4810 height=6916
INFO: BACKCHANNEL DATA RECEIVED 1 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 2 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 3 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 4 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 5 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 6 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 7 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 8 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 9 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 10 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 11 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 12 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 13 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 14 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 15 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 16 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 17 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 18 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 19 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 20 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 21 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 22 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 23 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 24 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 25 len=-1 errno=11
INFO: BACKCHANNEL DATA RECEIVED 26 len=-1 errno=11
tpprint::update_ink: black_type=0 rgb_mode=1
tpprint::update_ink: black_type=0 rgb_mode=1
Time for <Profile> = 21
Time for <Color> = 1005
Time for <Dither> = 80
Time for <Print> = 219
Time for <Total> = 1532
Line counters: skip=0; bitmap=0; others=6916; 8bit=0; white=1455; b/w=1171
Color 0 sum: 76
Color 1 sum: 80
Color 2 sum: 85
total sum: 241
Page 2
# CountGray=2 CountRGB=1182104 CountCMYK=0 DocWidth=596 DocHeight=843 AutoRotate=0 DocCopies=1Filetype=PBM Plusbits_per_pixel=32 bytes_per_line=19840  width=4960 height=7015
RGB mode 8bit
Printer=HP_OfficeJetPro8000; Module=HP; Id=DJ5550
printable_width=8018 max_printable_width=15000

Colormode=2; Cartridge=0=Automatic; Quality=2=Medium; Paper=0=Plain paper
Pagesize=4=A4; Paper Input=0=Auto Select; Paper Output=0=Front
Duplex=1=On (portrait); Copies=1; Mirror=0; Dithering=0; Flip=0
Page x=4810 y=6916; AppDpi x=600 y=600; DitDpi x=600 y=600; 
PrnDpi x=600 y=600; Overlay=0

table; linmode=gamma
table::build_gamma_table: i=0 color=5 gamma=100 max=100 saturation=100
gamma 100 max 100 saturation 100 for channel 0
correction=32767
table::build_gamma_table: i=1 color=6 gamma=100 max=100 saturation=100
gamma 100 max 100 saturation 100 for channel 1
correction=32767
table::build_gamma_table: i=2 color=7 gamma=100 max=100 saturation=100
gamma 100 max 100 saturation 100 for channel 2
correction=32767
cmm::generate_memory_profile: multi3c_k_grey=3 lin_mode set to density
shadow: 0 => adjust 100 min 50/10 max 50; grey: a=0 b=0; colorspace=APPLE; cmykspace=0; intent=perceptual; daylight = 6500K
matchtable->numchannels=3
cmm::generate_memory_profile: multi3c_mode=TRUE
multi_profile_switch=150 multi_c2_switch=100 multi_m2_switch=100
black   l=00 a+00 b+00 => l=000 a+000 b+000: K00 C99 M99 Y99 c00 m00 k00 g00 h00
black94 l=06 a+00 b+00 => l=061 a+000 b+000: K00 C95 M95 Y95 c00 m00 k00 g00 h00
black87 l=17 a+00 b+00 => l=173 a+000 b+000: K00 C88 M88 Y88 c00 m00 k00 g00 h00
black75 l=34 a+00 b+00 => l=345 a+000 b+000: K00 C75 M75 Y75 c00 m00 k00 g00 h00
black62 l=48 a+00 b+00 => l=484 a+000 b+000: K00 C61 M61 Y61 c00 m00 k00 g00 h00
black50 l=60 a+00 b+00 => l=605 a+000 b+000: K00 C49 M49 Y49 c00 m00 k00 g00 h00
black37 l=71 a+00 b+00 => l=715 a+000 b+000: K00 C36 M36 Y36 c00 m00 k00 g00 h00
black25 l=82 a+00 b+00 => l=816 a+000 b+000: K00 C24 M24 Y23 c00 m00 k00 g00 h00
black12 l=91 a+00 b+00 => l=911 a+000 b+000: K00 C11 M11 Y11 c00 m00 k00 g00 h00
white   l=99 a+00 b+00 => l=999 a+000 b+000: K00 C00 M00 Y00 c00 m00 k00 g00 h00
cyan    l=89 a-54 b-17 => l=891 a-546 b-171: K00 C99 M01 Y00 c00 m00 k00 g00 h00
magenta l=64 a+87 b-52 => l=639 a+879 b-525: K00 C00 M83 Y01 c00 m00 k00 g00 h00
yellow  l=97 a-14 b+86 => l=971 a-148 b+865: K00 C00 M00 Y85 c00 m00 k00 g00 h00
red     l=58 a+77 b+70 => l=576 a+779 b+704: K00 C00 M88 Y99 c00 m00 k00 g00 h00
green   l=86 a-84 b+72 => l=856 a-849 b+720: K00 C99 M01 Y86 c00 m00 k00 g00 h00
blue    l=32 a+60 b-105 => l=350 a+506 b-1008: K00 C93 M91 Y01 c00 m00 k00 g00 h00
hp::setup_printer_info: number of channels=3
hp::setup_printer_info: RGB mode=1
hp::setup_printer_info: black_levels=2, color_levels=2 black_planes=0, color_planes=1
hp::setup_printer_info: components=1 unit=600 mediadest=0
hp::setup_printer_info: black_dpi=600x600, color_dpi=600x600
hp::setup_printer_info: source=7 size=26 quality=0 medium=0
ALLOCATING MODE2
Colormatch file=CLJ; Curves=600dpi; Table=plain_paper
Report at end of pdrive_class::begin_page
Total memory usage=1121267
Duplex ON, spooling to /tmp/tp27415_0.tmp
PREVIEW y_offset=24 org_height=7016 src_scanline=23 preview_scanline=2
calculate_dim: print left=0 top=0 width=4810 height=6916
calculate_dim: section left=75 top=24 width=4810 height=6916
check_add_logo returned 0
Printed section of picture:
  left=75 top=24 width=4810 height=6916 
Printer: resolution x_dpi=600 y_dpi=600 color_mode=2
Page - printable area in printer pixels:
  left=75 top=24 width=4810 height=6916
Print size in printer pixels, relative to printable area:
  left=0 top=0 width=4810 height=6916
tpprint::update_ink: black_type=0 rgb_mode=1
tpprint::update_ink: black_type=0 rgb_mode=1
vertical shift 51
INFO: BACKCHANNEL DATA RECEIVED 27 len=-1 errno=11
Time for <Profile> = 24
Time for <Color> = 521
Time for <Dither> = 30
Time for <Print> = 25
Time for <Total> = 736
Line counters: skip=0; bitmap=0; others=6916; 8bit=0; white=5718; b/w=1198
Color 0 sum: 18
Color 1 sum: 18
Color 2 sum: 18
total sum: 54
pixmap_class::open: end of file reached
print_page: end of input file
Report at end of pdrivecontrol_class::release_printer
Total memory usage=0
child process terminated
tpprint: at end of main result=-21
------------ End of print job - result = 0 ------------
job cancelling procedure - TPPID=27415 GSPID=27417 PVPID=
------------ END of tpprint filter ------------


zedonet
Site Admin
Posts: 1777
Joined: Fri Oct 06, 2006 8:02 am

Re: HP Officejet Pro 8600 get stuck on 2nd side

Post by zedonet » Mon Aug 15, 2016 11:20 am

It might actually have something to do with page size. Could you please try with an A4 sized sheet?

le_avion
Posts: 7
Joined: Fri Aug 12, 2016 1:21 am

Re: HP Officejet Pro 8600 get stuck on 2nd side

Post by le_avion » Mon Aug 15, 2016 1:52 pm

In the US we don't have A4 paper. Letter is the closest one but as I said I changed to the letter size and it got worse.

zedonet
Site Admin
Posts: 1777
Joined: Fri Oct 06, 2006 8:02 am

Re: HP Officejet Pro 8600 get stuck on 2nd side

Post by zedonet » Mon Aug 15, 2016 2:11 pm

It would be just to verify that it is the page size - if you have a larger sheet (e.g. "Legal") that you could cut down to A4.

le_avion
Posts: 7
Joined: Fri Aug 12, 2016 1:21 am

Re: HP Officejet Pro 8600 get stuck on 2nd side

Post by le_avion » Tue Aug 16, 2016 12:46 am

I don't a larger page ("legal") on hand. I'll check if I can find something at the office tomorrow.

lisandro
Posts: 2
Joined: Fri Apr 10, 2015 11:37 am

Re: HP Officejet Pro 8600 get stuck on 2nd side

Post by lisandro » Mon Dec 05, 2016 6:01 pm

I have a similar problem but not only on double sided printing. When I print a PDF (from evince) with some blank pages everything prints ok until the blank pages and then it gets stuck as described by ie_avion. I can confirm it is something related to page size because this happens only when I use custom paper sizes, with standard A4 paper size everything (including blank pages) prints without errors.

zedonet
Site Admin
Posts: 1777
Joined: Fri Oct 06, 2006 8:02 am

Re: HP Officejet Pro 8600 get stuck on 2nd side

Post by zedonet » Tue Dec 06, 2016 9:03 am

Hello lisandro,

what is your custom page size?
Does the problem also occur if you print single sided with this custom page size?

le_avion
Posts: 7
Joined: Fri Aug 12, 2016 1:21 am

Re: HP Officejet Pro 8600 get stuck on 2nd side

Post by le_avion » Wed Jan 02, 2019 12:01 am

Due to the issue of the printer freezing when printing the 2nd side of the page (but not with all documents) when using Turboprint I stopped using it and now 2 years later, after updating to the latest version, I decided to try again and the problem still exists. This time I'd like to get this fixed but I am out of ideas and it most likely requires the developer to fix the issue.

zedonet
Site Admin
Posts: 1777
Joined: Fri Oct 06, 2006 8:02 am

Re: HP Officejet Pro 8600 get stuck on 2nd side

Post by zedonet » Mon Jan 07, 2019 5:15 pm

You wrote that it happens "not with all documents". Is there something specific to the documents that get stuck, e.g. the page that is printed on the 1st side is filled with text so that almost no bottom margin is left?

le_avion
Posts: 7
Joined: Fri Aug 12, 2016 1:21 am

Re: HP Officejet Pro 8600 get stuck on 2nd side

Post by le_avion » Tue Jan 08, 2019 3:36 am

There is a bottom margin on all the documents that I printed and in which the printer got stuck. It is so stuck that I have to power down the printer and then back on to be able to use it again.

Here is an example when printing from Chrome. In the following page I clicked on the printer icon and then set the page size to US-Letter, Two-sided, default margins, portrait layout, no headers and footers and no background graphics. It prints the 1st side then retrieves the paper in order to rotate it and that's it. The printer is stuck on Now Printing... for 5-10 minutes after which the page gets ejected, the 2nd side not printed, and then the printer is stuck on Print Cancelled...

Post Reply