Canon G2100 not working

Questions on certain printers and applications
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EnriqueHenny
Posts: 4
Joined: Tue Oct 16, 2018 6:48 pm

Canon G2100 not working

Post by EnriqueHenny » Tue Oct 16, 2018 6:53 pm

Turboprint recognizes my printer. And send a test page, but it seems that it stops after 10% charging the page and does not print.
I am testing turboprint and buy it if it works. Otherwise I'll have to return my printer to the vendor.

tyinbw
Posts: 5
Joined: Fri Oct 12, 2018 2:02 pm

Re: Canon G2100 not working

Post by tyinbw » Tue Oct 16, 2018 10:20 pm

Is this over a wireless connection? If so, does the same problem occur via a USB connection?

I'm not familiar with your printer, but on my Canon PRO-100 I had a print job die in the middle once or twice when printing wireless.

EnriqueHenny
Posts: 4
Joined: Tue Oct 16, 2018 6:48 pm

Re: Canon G2100 not working

Post by EnriqueHenny » Wed Oct 17, 2018 7:18 pm

This printer has not wireless function. It is connected via USB.
As I said the printer is recognized and even can show the ink status. But it is not printing.

EnriqueHenny
Posts: 4
Joined: Tue Oct 16, 2018 6:48 pm

Re: Canon G2100 not working

Post by EnriqueHenny » Wed Oct 17, 2018 8:20 pm

I have attached a screen capture that show the print job stopped at 12%
Attachments
Captura de pantalla de 2018-10-17 17-09-13.png
Captura de pantalla de 2018-10-17 17-09-13.png (78.06 KiB) Viewed 1813 times

EnriqueHenny
Posts: 4
Joined: Tue Oct 16, 2018 6:48 pm

Re: Canon G2100 not working

Post by EnriqueHenny » Wed Oct 17, 2018 8:43 pm

Solved. I had not setting up the printer properly. Now that I have thoroughly follow the printer installation instructions Turboprint is working fine.

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