Printers not being saved Kbuntu 16.10

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tony
Posts: 7
Joined: Fri Jul 29, 2016 11:48 pm

Printers not being saved Kbuntu 16.10

Post by tony » Wed Mar 08, 2017 7:37 am

Hi,

I'm using Kbuntu 16.10 and I'm able to set up my printer, but after a computer restart the settings are gone, and I have to set it up again.

Any ideas why this is happening? (Have been using TurboPrint for years on Fedora and never had this issue)

Thanks.

zedonet
Site Admin
Posts: 1907
Joined: Fri Oct 06, 2006 8:02 am

Re: Printers not being saved Kbuntu 16.10

Post by zedonet » Mon Mar 13, 2017 10:35 am

Hello,

can you please check

- which version of TurboPrint are you using (TurboPrint Control -> "About / License")?
- when you set up the printer in TurboPrint Control and exit and start TurboPrint Control again, is the printer still visible?
- after a reboot, is the printer gone both in TurboPrint Control and also in the Ubuntu settings "Printers" or only in one of them?

tony
Posts: 7
Joined: Fri Jul 29, 2016 11:48 pm

Re: Printers not being saved Kbuntu 16.10

Post by tony » Tue Mar 21, 2017 7:54 am

Hi,

Version 2.42-1
Seems to lose the settings after a reboot, although this is not consistent.
The ubuntu printer settings were blank as well, but as I hadn't set that up specifically, it may have always been like that. Will let you know the next time it fails.

tony
Posts: 7
Joined: Fri Jul 29, 2016 11:48 pm

Re: Printers not being saved Kbuntu 16.10

Post by tony » Wed Mar 22, 2017 7:03 am

Ok, can confirm the settings are saved in the native printer settings, but being lost in Turboprint. They're gone again when I started the machine.

zedonet
Site Admin
Posts: 1907
Joined: Fri Oct 06, 2006 8:02 am

Re: Printers not being saved Kbuntu 16.10

Post by zedonet » Thu Mar 23, 2017 11:31 am

I'll send you a debug version of TurboPrint Control by email to investigate why the printer is getting lost.

tony
Posts: 7
Joined: Fri Jul 29, 2016 11:48 pm

Re: Printers not being saved Kbuntu 16.10

Post by tony » Sat Apr 01, 2017 5:35 am

I sent the info as requested. Did it assist in finding out what the problem is?

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