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Computer Crashed / Customer service
Posted: Tue Jul 13, 2021 5:09 pm
by Trymer
My computer crashed and Dell had me wipe everything out. I reinstalled windows but all my added programs were gone. I reinstalled PrintFab and contacted them but never got a response. I guess the purchase was only for the one time. I will purchase another product with a company that stands behind the product and has have decent customer service. Anyone else ever get a response when the have a problem?
Tim
Re: Computer Crashed / Customer service
Posted: Wed Jul 14, 2021 8:57 am
by zedonet
Hello Trymer,
you can move your PrintFab license even to a new computer or activate it again after reinstallation of the OS. You just need to install the software package again, then activate it with your license keyfile. In case of a new computer it might be necessary to contact us in case the keyfile activation was rejected for too many installations.
Sorry for not answering your previous message, but I could not find any older message from you, it was probably not received.