PrintFab Crashing

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vcolombo
Posts: 2
Joined: Tue Apr 30, 2019 12:33 am

PrintFab Crashing

Post by vcolombo » Sun Jun 30, 2019 6:16 pm

I continue to have issues with PrintFab Preview crashing when I print. Sometimes reinstalling PrintFab helps temporarily, but it ends up crashing again. Any help would be greatly appreciated. I use this for business and right now I'm unable to print. Below are the Windows errors.

Thank you,

Vincent

Version=1
EventType=APPCRASH
EventTime=132063470194544365
ReportType=2
Consent=1
UploadTime=132063470197003204
ReportStatus=268435456
ReportIdentifier=573b468f-a0bf-4052-838e-97abdae61772
IntegratorReportIdentifier=ef3daab1-8369-48e7-95cc-57e110f218b9
Wow64Host=34404
Wow64Guest=332
NsAppName=printfabpreview.exe
AppSessionGuid=000014f0-0001-0028-1a71-dab4062fd501
TargetAppId=W:0006e1ee2dd8c282292fd2e919b480f05d850000ffff!0000083a743830961a7d981231d971f46fb13e89b2f3!PrintFabPreview.exe
TargetAppVer=2019//05//23:15:22:34!17d5bf!PrintFabPreview.exe
BootId=4294967295
ServiceSplit=1962999808
TargetAsId=930
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=22e4d1c026873399a4bff5d53ce085a3
Response.BucketTable=1
Response.LegacyBucketId=1495183897508480419
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=printfabpreview.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5ce6baba
Sig[3].Name=Fault Module Name
Sig[3].Value=printfabpreview.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5ce6baba
Sig[6].Name=Exception Code
Sig[6].Value=c0000094
Sig[7].Name=Exception Offset
Sig[7].Value=0009a160
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18362.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2beb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=8b29
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=8b297a3d0d8118186ed04b7aebd72a1b
UI[2]=C:\Program Files (x86)\ZEDOnet\PrintFab 1.x\printfabpreview.exe
LoadedModule[0]=C:\Program Files (x86)\ZEDOnet\PrintFab 1.x\printfabpreview.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\GDI32.dll
LoadedModule[5]=C:\Windows\System32\win32u.dll
LoadedModule[6]=C:\Windows\System32\gdi32full.dll
LoadedModule[7]=C:\Windows\System32\msvcp_win.dll
LoadedModule[8]=C:\Windows\System32\ucrtbase.dll
LoadedModule[9]=C:\Windows\System32\USER32.dll
LoadedModule[10]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[11]=C:\Windows\System32\msvcrt.dll
LoadedModule[12]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[13]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[14]=C:\Windows\System32\RPCRT4.dll
LoadedModule[15]=C:\Windows\System32\combase.dll
LoadedModule[16]=C:\Windows\System32\SspiCli.dll
LoadedModule[17]=C:\Windows\System32\CRYPTBASE.dll
LoadedModule[18]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[19]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[20]=C:\Windows\System32\sechost.dll
LoadedModule[21]=C:\Windows\System32\bcrypt.dll
LoadedModule[22]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[24]=C:\Windows\System32\SHELL32.dll
LoadedModule[25]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[26]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[27]=C:\Windows\System32\shcore.dll
LoadedModule[28]=C:\Windows\System32\windows.storage.dll
LoadedModule[29]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[30]=C:\Windows\System32\profapi.dll
LoadedModule[31]=C:\Windows\System32\powrprof.dll
LoadedModule[32]=C:\Windows\System32\UMPDC.dll
LoadedModule[33]=C:\Windows\System32\shlwapi.dll
LoadedModule[34]=C:\Windows\System32\cryptsp.dll
LoadedModule[35]=C:\Windows\System32\ole32.dll
LoadedModule[36]=C:\Program Files (x86)\ZEDOnet\PrintFab 1.x\QtGui4.dll
LoadedModule[37]=C:\Windows\SYSTEM32\prntvpt.dll
LoadedModule[38]=C:\Program Files (x86)\ZEDOnet\PrintFab 1.x\QtCore4.dll
LoadedModule[39]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9619_none_508d9c7abcbd32b6\MSVCP90.dll
LoadedModule[40]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9619_none_508d9c7abcbd32b6\MSVCR90.dll
LoadedModule[41]=C:\Windows\System32\WS2_32.dll
LoadedModule[42]=C:\Windows\System32\COMDLG32.dll
LoadedModule[43]=C:\Windows\System32\IMM32.dll
LoadedModule[44]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.207_none_2e72e56c278a6b6d\COMCTL32.dll
LoadedModule[45]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[46]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[47]=C:\Windows\system32\uxtheme.dll
LoadedModule[48]=C:\Windows\System32\MSCTF.dll
LoadedModule[49]=C:\Windows\SYSTEM32\TextInputFramework.dll
LoadedModule[50]=C:\Windows\SYSTEM32\CoreUIComponents.dll
LoadedModule[51]=C:\Windows\SYSTEM32\CoreMessaging.dll
LoadedModule[52]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[53]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[54]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[55]=C:\Windows\System32\clbcatq.dll
LoadedModule[56]=C:\Windows\system32\dataexchange.dll
LoadedModule[57]=C:\Windows\system32\dcomp.dll
LoadedModule[58]=C:\Windows\system32\d3d11.dll
LoadedModule[59]=C:\Windows\system32\dxgi.dll
LoadedModule[60]=C:\Windows\SYSTEM32\dxcore.dll
LoadedModule[61]=C:\Windows\system32\twinapi.appcore.dll
LoadedModule[62]=C:\Windows\system32\RMCLIENT.dll
LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.207_none_71d020f35aea47d8\comctl32.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18362
OsInfo[3].Key=ubr
OsInfo[3].Value=207
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=56109
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.175.18362.0-11.0.130
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32334
OsInfo[19].Key=svolsz
OsInfo[19].Value=837
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.207.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=printfabpreview.exe
AppPath=C:\Program Files (x86)\ZEDOnet\PrintFab 1.x\printfabpreview.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=9630D5769F3A3CFF384FF0E15C1261CC
MetadataHash=-568452340

zedonet
Site Admin
Posts: 1783
Joined: Fri Oct 06, 2006 8:02 am

Re: PrintFab Crashing

Post by zedonet » Mon Jul 01, 2019 10:45 am

Hello,

thank you for your problem report. I have the following questions:

- does the crash occur exactly when you press the "Print" button in the previewer?
- is this a sporadic problem (sometimes printing is possible and sometimes PrintFab Preview crashes)?
- does it depend on the document and / or the application you are printing from (please try if printing from simple applications like "WordPad" or "Paint" works)?

Please also send the PrintFab log files by email to: mail (at) zedonet (dot) com

In the "Start" menu, open

Start -> All programs -> PrintFab -> Show log files

and enclose the file "printfab_preview.log". You can send it in a ZIP archive (e.g. compress from Windows Explorer using the right-mouse-button option "Send to ZIP archive").

vcolombo
Posts: 2
Joined: Tue Apr 30, 2019 12:33 am

Re: PrintFab Crashing

Post by vcolombo » Tue Jul 02, 2019 2:40 am

- does the crash occur exactly when you press the "Print" button in the previewer?
No, the print spooler window pops up momentarily and then everything exits.

- is this a sporadic problem (sometimes printing is possible and sometimes PrintFab Preview crashes)?
I've gone a while with PrintFab working fine, but once it crashes then it consistently crashes after that. I just tried to print the file and it crashed. I then tried to print a Notepad document and Notepad throws an error saying the printer is offline.

- does it depend on the document and / or the application you are printing from (please try if printing from simple applications like "WordPad" or "Paint" works)?
I mostly print from the Adobe Creative Cloud applications. The particular document I'm trying to print now is from Photoshop. I've tried both the original PSD file and also saving it out to a tiff, but both crash PrintFab. I was able to print a Notepad document before trying to print the Photoshop document.

I'll send the log files as requested now.

Thanks

zedonet
Site Admin
Posts: 1783
Joined: Fri Oct 06, 2006 8:02 am

Re: PrintFab Crashing

Post by zedonet » Tue Jul 09, 2019 9:14 am

The problem has been found, it occurs with some Epson printer drivers in borderless print mode. A fix will be included in the next PrintFab release 1.11.

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