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Alignment problem in print job preview

Posted: Thu May 28, 2020 2:24 pm
by purpureus
When the preview window first opens, the print is perfectly aligned, but after a couple of seconds, the left edge gets chopped off, and the resulting print is missing that same edge. If I try to correct it, the print comes out distorted as shown. I'm using v1.13 on Windows 10, and printing from Photoshop CC Image

Re: Alignment problem in print job preview

Posted: Fri May 29, 2020 11:33 am
by zedonet
Hello,

the display in PrintFab Preview is initially coarse, after a few seconds a finer preview is shown that shows the printed image & position more accurately.

Can you please send more information:

- which printer do you use?
- the paper size and orientation (portrait or landscape)
- other print settings like media type, print quality
- what did you do in the PrintFab Preview window - move the page or scale it (e.g. reduce size by moving the left top edge)?

The printfab log files might be helpful:

Windows menu -> All programs -> PrintFab -> Show log files

You can put them in a ZIP archive (e.g. compress from Windows Explorer using the right-mouse-button option "Send to ZIP archive").
Then email to mail (at) zedonet (dot) com

Re: Alignment problem in print job preview

Posted: Fri May 29, 2020 3:19 pm
by purpureus
Printer is Epson XP-900
Paper size & orientation is A3 landscape (borderless)
Media type is set to Matte Inkjet, the paper itself is 100gsm sublimation paper
Quality is set to 1440dpi

I moved the page slightly so that there were no white edges left, right or bottom. I didn't scale it.

I've sent the log files in an email, along with this info, and put my username in the subject line.

Re: Alignment problem in print job preview

Posted: Sun May 31, 2020 7:47 pm
by purpureus
That email address is coming back as undeliverable. I've attached the log files here instead.

Re: Alignment problem in print job preview

Posted: Tue Jun 02, 2020 7:36 am
by zedonet
Sorry, the email was misspelled :oops:
Thank you for posting the log file.
I removed your attached file - it doesnt contain private data, but to be on the safe side...

Re: Alignment problem in print job preview

Posted: Wed Jun 03, 2020 9:14 am
by zedonet
We could reproduce the problem and are working to provide a fix.

Re: Alignment problem in print job preview

Posted: Sun Jun 14, 2020 4:41 pm
by purpureus
My trial runs out in about a week, will I be able to get another trial to test the fix once it's released?

Re: Alignment problem in print job preview

Posted: Tue Jun 16, 2020 2:54 pm
by zedonet
Sorry for the delay. The new PrintFab release is planned for this week, I will post when it is ready.

We can send you a trial key file if necessary.

Re: Alignment problem in print job preview

Posted: Fri Jun 19, 2020 9:07 am
by zedonet
Hello,

this is the link to PrintFab 1.14 which fixes the problem:

https://zedonet.com/download/printfabwi ... n_1.14.zip