I've been printing from GIMP for a very long time. Same printer. Same laptop.
I choose the image and then go to >File >Turboprint.
It used to bring up a dialog box that allowed me to choose papers etc. Now it brings up a dialog box I've never seen before. I've attached the image. What is this? How do I get back to my old dialog box? What happened?
Help? I have a customer order to print today and I'm going bananas with this problem.
- sample of odd dialog box
- turboprintproblem92616.jpg (190.07 KiB) Viewed 8137 times
we got this problem reported once about one year ago. The customer solved it in the end but I am not sure what exactly solved it. We thought it was
1) the version of GIMP (in this case it was an unstable GIMP 2.9 release) and recommended to downgrade to GIMP 2.8. However I could not reproduce the problem with my installation of GIMP 2.9.
2) Also I suspected that the GTK theme "Libra" could have caused the problem.
3) Also a corrupt TurboPrint configuration file might have been the reason.
Before downgrading GIMP or changing the GTK theme you can try to delete the TurboPrint-GIMP-plugin config files:
Open a Terminal window and enter the command
for GIMP 2.9:
Another thing that you could try is: add a second print queue for your printer in TurboPrint Control and test if the print preview and print size is broken with both print queues.
My apologies for not replying sooner - I wasn't well.
My version of GIMP is 2.8.10.
You recommended the terminal command first - I ran the one for 2.8 - but it said this:
cannot remove ‘.config/GIMP/2.8/gpturboprintrc’: No such file or directory
Is the location wrong? I'm running Linux Mint 17.3 Mate on this machine.
Thank you so much. I ran this line in terminal:
Code: Select all
Thanks for taking the time.