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Canon G2100 not working

Posted: Tue Oct 16, 2018 6:53 pm
by EnriqueHenny
Turboprint recognizes my printer. And send a test page, but it seems that it stops after 10% charging the page and does not print.
I am testing turboprint and buy it if it works. Otherwise I'll have to return my printer to the vendor.

Re: Canon G2100 not working

Posted: Tue Oct 16, 2018 10:20 pm
by tyinbw
Is this over a wireless connection? If so, does the same problem occur via a USB connection?

I'm not familiar with your printer, but on my Canon PRO-100 I had a print job die in the middle once or twice when printing wireless.

Re: Canon G2100 not working

Posted: Wed Oct 17, 2018 7:18 pm
by EnriqueHenny
This printer has not wireless function. It is connected via USB.
As I said the printer is recognized and even can show the ink status. But it is not printing.

Re: Canon G2100 not working

Posted: Wed Oct 17, 2018 8:20 pm
by EnriqueHenny
I have attached a screen capture that show the print job stopped at 12%

Re: Canon G2100 not working

Posted: Wed Oct 17, 2018 8:43 pm
by EnriqueHenny
Solved. I had not setting up the printer properly. Now that I have thoroughly follow the printer installation instructions Turboprint is working fine.