Canon Pixma TR8550 - Page feed issue

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CesareFalco
Posts: 4
Joined: Thu Mar 26, 2020 10:44 am

Canon Pixma TR8550 - Page feed issue

Post by CesareFalco » Thu Mar 26, 2020 10:52 am

Printing works fine with my Canon Pixma TR8550, but page feed on a multiple pages document doesn't.

After printing correctly the first page, the upper margin from second page on gets more and more reduced until a page gets printed halfway between different sheets.

I'm pretty sure this is not a printer issue, as I also have other PC with different OS's and printings works fine.

My setup:
- Ubuntu Linux 19.10
- Canon Pixma TR8550
- Network printing via CUPS URI

Feel free to ask for more details.

Thanks in advance.

zedonet
Site Admin
Posts: 1885
Joined: Fri Oct 06, 2006 8:02 am

Re: Canon Pixma TR8550 - Page feed issue

Post by zedonet » Thu Mar 26, 2020 5:40 pm

Hello,

thank you for the problem report. Two questions:

1. Is the page content shifted to the page top or to the page bottom on the second printed page?

2. Can you please open TurboPrint Monitor, check the "Preview Jobs" option and check if the pages are also shifted in the preview windows or if the problem is only visible on the printed page?

CesareFalco
Posts: 4
Joined: Thu Mar 26, 2020 10:44 am

Re: Canon Pixma TR8550 - Page feed issue

Post by CesareFalco » Sat Mar 28, 2020 3:33 pm

Sorry for replying so late.

1. the content is shifted upwards i.e. the upper margin gets more and more reduced.

2. yes, the shift happens in the preview window as well.

Update: I didn't notice before, the shift also happens horizontally.

I'm attaching a scan of a 5 copies print of the same page (sorry had to compress it as pdf's are not allowed).
Hope this helps.

2020-03-28-0003.pdf.gz
5 page document scan
(155.6 KiB) Downloaded 43 times

Thanks!

zedonet
Site Admin
Posts: 1885
Joined: Fri Oct 06, 2006 8:02 am

Re: Canon Pixma TR8550 - Page feed issue

Post by zedonet » Wed Apr 08, 2020 3:02 pm

Thank you for sending the information and please excuse the delay. If the shift is also visible in the preview window, it is not caused by the printer driver but probably by the postcript interpreter "Ghostscript".

You can try if the following:

Open TurboPrint Control, dialog "Preferences"

turboprint-control-ghostscript-settings.png
turboprint-control-ghostscript-settings.png (37.95 KiB) Viewed 715 times
In this dialog, uncheck the option "Use GPL Ghostscript with extensions for TurboPrint".
Save the settings with the button "OK".

Then you can try if printing works without position shift.
Please let me know if this helps.

CesareFalco
Posts: 4
Joined: Thu Mar 26, 2020 10:44 am

Re: Canon Pixma TR8550 - Page feed issue

Post by CesareFalco » Wed Apr 22, 2020 8:43 pm

First of all, sorry for replying so late.

I had already checked that option and I had checked the "Convert PDF print jobs to postscript" one as well.
I've tried every combination of the two, unfortunately none solves the issue. :(

Thank you for your time.

CesareFalco
Posts: 4
Joined: Thu Mar 26, 2020 10:44 am

Re: Canon Pixma TR8550 - Page feed issue

Post by CesareFalco » Thu May 07, 2020 4:49 pm

After updating to Ubuntu 20.04 I had to reinstall the Turbo Print deb package and the issue is now gone.

Unfortunately I can't tell what solved it and way, as I have not been able to reproduce it so far. :(

Thank you for your patience and time,
all the best!

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