Custom size

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OTL
Posts: 6
Joined: Thu Mar 31, 2022 3:05 am

Custom size

Post by OTL »

Hi guys, we are trying to print 500mm and can't do it. We enter the custom size, but the printer prints the job as if it were on an A4 page?
Any ideas? We don't get an error message of any kind.
zedonet
Site Admin
Posts: 2156
Joined: Fri Oct 06, 2006 8:02 am

Re: Custom size

Post by zedonet »

Hello,

this may be an appication specific problem. If you are printing from Adobe Illustrator:

The page size setting "Custom" in the Illustrator print dialog does not work.
The media size setting in Illustrator should always be "Defined by driver" and you can select the page size you want with the button "Page Setup...".

If you need a custom page size, then

* In the Illustrator print dialog, select
"Media Size"="Defined by Driver".

* Open the "Page Setup..." dialog and select
"Format for"=<your printer model

illustrator-custom-page-size-step1.png
illustrator-custom-page-size-step1.png (125.77 KiB) Viewed 1379 times

* From the drop down list, select the page size
or select "Manage custom sizes" if you need to define a new page
size:

illustrator-custom-page-size-step2.png
illustrator-custom-page-size-step2.png (145.78 KiB) Viewed 1379 times

- Make sure to select "Margins" = <your printer model>

illustrator-custom-page-size-step3.png
illustrator-custom-page-size-step3.png (29.78 KiB) Viewed 1379 times

- Then add a new page size (button "+"), enter a name and enter the
size.
- Select the size that you created and exit the "Page Setup..."
dialog.

* Check if the preview in the Illustrator print dialog looks correct.

* Then print
OTL
Posts: 6
Joined: Thu Mar 31, 2022 3:05 am

Re: Custom size

Post by OTL »

Sorry for the late reply - we only got a chance to try this yesterday.

Success! Thank you so much!
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