Epson ET-2810, Mint 20.3 - Print job sent but not printing

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The_JinJ
Posts: 1
Joined: Thu Oct 13, 2022 11:49 am

Epson ET-2810, Mint 20.3 - Print job sent but not printing

Post by The_JinJ »

Hi

I have setup an Epson ET-2810 via USB, added in control centre, selected in monitor. When I print test page, text, image job goes to processing, appears in the queue and changes to completed but nothing prints. I had the Epson drivers installed but removed and reinstalled Turboprint, same issue. Correct USB connection selected in Control Centre and Monitor, shows in CUPS ok. Functions ok with Epson drivers. Any help appreciated :)

Thanks

I've attached log archive

/var/log/turboprint/print.log is empty

/var/log/turboprint/install.log is empty

/var/log/turboprint/config.log

Code: Select all

prefs::get_datafile_info: icc file successfully opened

profile_info: get_datafile_info returned 0
profile_info: icc profile without zedonet tag
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
prefs::get_datafile_info: icc file successfully opened

profile_info: get_datafile_info returned 0
profile_info: icc profile without zedonet tag
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
os::copyfile: could not open dest file /etc/turboprint/icons
/var/log/turboprint/install.log

Code: Select all

#######################################################
install-post started Thu 13 Oct 09:37:18 BST 2022
**************************************************************************
TurboPrint Studio XL 2.53-1 (27-APR-2022) (c) ZEDOnet GmbH 
*** unregistered ***
**************************************************************************
TP_RPM=1
TP_CUPS=
TP_USER=
TP_DISPLAY=
TPDAEMON_USER=lp
TPDAEMON_GROUP=lp
TP_GIMP=1
TP_BJNP=1
TP_STARTMENU=1
TP_DESKTOP=1
TP_GSZEDO=1
Installing color space ISO Coated v2 (ECI) successful
installing TurboPrint daemon with systemd
Restarting tprintdaemon as USER= DISPLAY=
install-post finished Thu 13 Oct 09:37:37 BST 2022
#######################################################
#######################################################
install-post started Thu 13 Oct 11:20:48 BST 2022
**************************************************************************
TurboPrint Studio XL 2.53-1 (27-APR-2022) (c) ZEDOnet GmbH 
Demo version - trial period until 12-Nov-2022 08:37
**************************************************************************
TP_RPM=1
TP_CUPS=
TP_USER=
TP_DISPLAY=
TPDAEMON_USER=lp
TPDAEMON_GROUP=lp
TP_GIMP=1
TP_BJNP=1
TP_STARTMENU=1
TP_DESKTOP=1
TP_GSZEDO=1
Color space ISO Coated v2 (ECI) already installed
installing TurboPrint daemon with systemd
Restarting tprintdaemon as USER= DISPLAY=
install-post finished Thu 13 Oct 11:21:05 BST 2022
#######################################################
/var/log/cups/error_log has errors, not sure if they are the issue?

Code: Select all

W [13/Oct/2022:09:48:47 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-Gray..\' already exists
W [13/Oct/2022:09:48:47 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-RGB..\' already exists
W [13/Oct/2022:09:49:49 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-Gray..\' already exists
W [13/Oct/2022:09:49:49 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-RGB..\' already exists
W [13/Oct/2022:09:50:57 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-Gray..\' already exists
W [13/Oct/2022:09:50:57 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-RGB..\' already exists
W [13/Oct/2022:09:52:43 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-Gray..\' already exists
W [13/Oct/2022:09:52:43 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-RGB..\' already exists
W [13/Oct/2022:09:54:27 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-Gray..\' already exists
W [13/Oct/2022:09:54:27 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-RGB..\' already exists
W [13/Oct/2022:10:53:59 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-Gray..\' already exists
W [13/Oct/2022:10:53:59 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-RGB..\' already exists
W [13/Oct/2022:10:54:32 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-Gray..\' already exists
W [13/Oct/2022:10:54:32 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-RGB..\' already exists
W [13/Oct/2022:11:00:39 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-Gray..\' already exists
W [13/Oct/2022:11:00:39 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-RGB..\' already exists
E [13/Oct/2022:11:35:22 +0100] ET-2810-Series: File \"/opt/epson-inkjet-printer-escpr/cups/lib/filter/epson-escpr-wrapper\" not available: No such file or directory
E [13/Oct/2022:11:35:25 +0100] ET-2810-Series: File \"/opt/epson-inkjet-printer-escpr/cups/lib/filter/epson-escpr-wrapper\" not available: No such file or directory
W [13/Oct/2022:11:37:17 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET-2810-Series-Gray..\' already exists
W [13/Oct/2022:11:37:17 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET-2810-Series-RGB..\' already exists
E [13/Oct/2022:11:52:47 +0100] [Client 372] Returning IPP client-error-document-format-not-supported for CUPS-Add-Modify-Printer (ipp://localhost/printers/2810) from localhost.
W [13/Oct/2022:11:56:07 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'EPSONET-2810-Gray..\' already exists
W [13/Oct/2022:11:56:07 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'EPSONET-2810-RGB..\' already exists
W [13/Oct/2022:12:54:20 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-Gray..\' already exists
W [13/Oct/2022:12:54:20 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-RGB..\' already exists
W [13/Oct/2022:12:54:37 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-Gray..\' already exists
W [13/Oct/2022:12:54:37 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-RGB..\' already exists
W [13/Oct/2022:12:55:15 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-Gray..\' already exists
W [13/Oct/2022:12:55:15 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'ET2810-TurboPrint-RGB..\' already exists
turboprint-log-20221013.tar.gz
Log files
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zedonet
Site Admin
Posts: 2156
Joined: Fri Oct 06, 2006 8:02 am

Re: Epson ET-2810, Mint 20.3 - Print job sent but not printing

Post by zedonet »

Hello,

most of the files that you sent look good, the log file that should contain the relevant information to solve the problem is /var/log/print.log but it is empty, so it looks as if the TurboPrint driver was never executed.

In this case the file /var/log/cups/error_log should contain error messages. The messages "CreateProfile failed: ..." are not helpful.
I suggest to change the "CUPS log level". To do this, please modify the file

/etc/cups/cupsd.conf

and change the line "LogLevel ..." to

LogLevel debug

then save and reboot and try to print again and send the new /var/log/cups/error_log

Thank you in advance!
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