13x19 borderless size disappeared, need to print asap

[Steve K]

I emailed support but it's a Saturday so I thought I'd post here too in case that might improve my chances of finding a solution.

TL;DR 13x19 borderless printing option disappeared and I need to print posters for a client, now.

I was running PrintFab 2.94 with the version of macOS Sonoma that was just before the current 14.4.1. I have been printing 13x19 borderless on my Epson XP-15000 for years with PrintFab Pro. It worked the last time I printed a week or two ago. Today I went to print some documents from Illustrator and InDesign and the 13x19 borderless paper size has vanished. I figured maybe the last macOS Sonoma update caused this issue because I haven't messed with anything else so as far as I know nothing else has changed.

I thought maybe upgrading to the latest PrintFab 2.98-2 might fix it so I bought and installed it. No luck. I'm in a panic because these prints are due in a couple hours.

I've attached two screenshots. One is an error I've been getting for months when printing from InDesign or Illustrator (the only apps I print from) when I hit CMD-P to print. If I click through it, it usually works normally. The other shows the regular 13x19 option but no borderless.

[zedonet]

Hello,

normally, the PPD should be automatically selected correctly in the Illustrator (or Indesign) print dialog (compare my screenshot).

Otherwise you can try to select "Other..." and navigate to your HD -> private -> etc -> cups -> ppd and select "xp15000.ppd".

In the Illustrator print dialog, please select

"Media Size"="Defined by driver"

and press the button "Page Setup..." to select the required paper size:

"Format For"="XP5000_(PrintFab)" (Important!)
"Paper Size"="A3+/13x19 Borderless"

illustrator-mac-select-printfab-page-size.png (110.99 KiB) Viewed 226 times