Printfab won't print full resolution on Epson 9600

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lostabroad
Posts: 3
Joined: Wed Jan 01, 2014 6:43 pm

Printfab won't print full resolution on Epson 9600

Post by lostabroad » Wed Jan 01, 2014 7:44 pm

The problem I'm having is when ever I try to print a 26 inch by 36 inch at 2880dpi image, Printfab only prints about a 5 inches wide strip of the image. I am using a custom paper size.

lostabroad
Posts: 3
Joined: Wed Jan 01, 2014 6:43 pm

Re: Printfab won't print full resolution on Epson 9600

Post by lostabroad » Thu Jan 23, 2014 3:47 am

What amazing customer service you have have. 22 days since my original post and still no reply. This really makes me want to spend money on your products.

zedonet
Site Admin
Posts: 1977
Joined: Fri Oct 06, 2006 8:02 am

Re: Printfab won't print full resolution on Epson 9600

Post by zedonet » Thu Jan 23, 2014 8:59 am

Hello and please apologize that this thread had not been answered before!

I suspect that there is some kind of "overflow" when printing at this size, there may also be a limitation from the application program side.

Can you please send more information so that we can reproduce the problem:

- from which application did you print?
- how does the final print look like: is only a part of the image printed (full width) and the page ejected too early - or is the full length printed but only a part of the width covered (it would be great if you could post a digicam photo)?

Please also send the PrintFab log files:

In the "Start" menu, open
Start -> All programs -> PrintFab -> Show log files

and enclose the files "printfab.log" and "zedomon.log". You can send them in a ZIP archive (e.g. compress from Windows Explorer using the right-mouse-button option "Send to ZIP archive") by email to mail <at> zedonet <dot> com

lostabroad
Posts: 3
Joined: Wed Jan 01, 2014 6:43 pm

Re: Printfab won't print full resolution on Epson 9600

Post by lostabroad » Fri Jan 24, 2014 5:18 pm

I sent the log files along with this explanation of what was going on

"I printed from Photoshop CS6 using windows 8 64bit.
The print head would only travel 5 inches horizontally but print the full vertical length of the print, so I would have a 5 inch wide by 26 inch long image of the edge nearest the capping station. No part of the image would print at full width."

Hopefully you will respond sooner this time.

zedonet
Site Admin
Posts: 1977
Joined: Fri Oct 06, 2006 8:02 am

Re: Printfab won't print full resolution on Epson 9600

Post by zedonet » Wed Feb 05, 2014 5:10 pm

(already answered by email)

Thank you for sending the log file!
We could reproduce the problem and will release a fixed version soon.

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