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Partial printout

Posted: Thu May 06, 2010 6:03 pm
by HansV
Hello
I am using TurboPrint Studio 2.15 on Ubuntu Linux 10.04 amd64 with an HP DesignJet 130 printer.
I am trying to print on 24x36inch roll paper. All configurations look OK but when printing, the right hand side of the printout is missing. I get only 38cm in stead of 60cm wide.
I tried printing directly with CUPS (not using TurboPrint drivers) and then I can use the full page width.
I am printing from Gimp 2.6.8.
Edit: I did following test:
- printing from Gimp with the standard print dialog using TP driver: same problem
- printing from the command line (lp -d tp0 ...): same problem
- printing without TP driver (lp -d HPDJ130): works
- printing on A4 with TP through Gimp: works fine

Posted: Fri May 07, 2010 2:22 pm
by zedonet
Hello,

I am sorry that you are experiencing problems with TurboPrint.

Very likely this is only a license problem: for printing wider than 38cm you need the "XL" license (as described in our online shop web page and in the "TurboPrint supported printers" page).

I'll send you an upgrade offer to the XL version by email.