Epson 4900 print output size incorrect

Questions on certain printers and applications
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Apiv
Posts: 1
Joined: Mon Feb 14, 2022 7:58 pm

Epson 4900 print output size incorrect

Post by Apiv »

I am running OSx 10.15 and Epson 4900. The prints that are outputting will only print at 11" long, no matter what the setting are set to ( from the print dialog box)... When you go and add a custom page format size, it still results the same.

It also changes the orientation of the image being output everytime... help.
zedonet
Site Admin
Posts: 2156
Joined: Fri Oct 06, 2006 8:02 am

Re: Epson 4900 print output size incorrect

Post by zedonet »

Hello,

I have just answered by email:

A similar problem was reported by another customer in the past who printed from Illustrator with the page size setting "Custom" in the Illustrator print dialog. The media size setting in Illustrator should always be "Defined by driver" and you can select the page size you want with the button "Page Setup...".

If you need a custom page size, then

* In the Illustrator print dialog, select
"Media Size"="Defined by Driver".

illustrator-custom-page-size-step1.png
illustrator-custom-page-size-step1.png (125.77 KiB) Viewed 1140 times

* Open the "Page Setup..." dialog and select
"Format for"=<your printer model

illustrator-custom-page-size-step2.png
illustrator-custom-page-size-step2.png (145.78 KiB) Viewed 1140 times

* From the drop down list, select the page size
or select "Manage custom sizes" if you need to define a new page
size:

illustrator-custom-page-size-step3.png
illustrator-custom-page-size-step3.png (29.78 KiB) Viewed 1140 times

- Make sure to select "Margins" = <your printer model>
- Then add a new page size (button "+"), enter a name and enter the
size.
- Select the size that you created and exit the "Page Setup..."
dialog.

* Check if the preview in the Illustrator print dialog looks correct.

* Then print

If that doesn't help, please see my email where I have requested further information.
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